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F.A.Q.
Billing and Payments
Yes, you can adjust your payment plan settings through your user dashboard or by contacting customer support.
Yes, we offer a discounted rate for subscriptions paid annually. Contact our sales team for more details
We accept all major credit cards, PayPal, and bank transfers. Specific details and additional payment options can be found on our Payments FAQ.
Absolutely, we use industry-standard encryption and compliance measures to ensure that all your payment information is kept secure and private.
Receipts are automatically sent to your registered email after each transaction. You can also access them anytime in the ‘Transaction History’ section of your dashboard.
Report any service outages through our dedicated support channel or directly via our 24/7 customer hotline.
Our team typically responds to support queries within 24 hours. For urgent issues, we offer immediate assistance through our live chat or emergency call line.
You can reset your password by clicking ‘Forgot Password’ at the login screen and following the instructions sent to your registered email.
Unfortunately not, our support team is equipped to provide assistance in English language only.
Yes, you can schedule a call through our customer portal or by contacting customer service directly. We strive to accommodate requests within one business day.
Technical Support
General Queries
Our company, IMAGINE IT FINANCIAL LLC is located in
1200 RIVERPLACE BLVD
105 PMB 1534
JACKSONVLLLE, FL 32207
We are committed to protecting the privacy and security of our users’ data. Our privacy policy, which can be accessed at the footer of our website, details how we collect, use, and protect your information. We adhere strictly to data protection regulations to ensure your information is secure.
Our business hours are from 9:00 AM to 5:00 PM, Monday through Friday. Customer support is also available during these hours.
We value customer feedback as it helps us improve our offerings. You can provide feedback through our online feedback form available on our ‘Contact Us’ page or directly through our customer service email. We review all feedback and strive to make continuous improvements based on your suggestions. Or you can directly provide us the feedback on our trustpilot account. Link to that account can be found in the footer of that website.
If you encounter any issues while navigating our website, please report them to our web support team via the contact form on our website or by emailing [web support email]. We appreciate your help in improving our online presence.
Product Usage
Feedback Form
Didn’t find what you were looking for? Submit your question here, and we will get back to you as soon as possible